No acces to funds, supposed to pay refund.

This is a rather peculiar situation. 


The buyer purchased an item. The transaction was cancelled on request, the buyer refunded. Except he wasn’t,


-since the funds are inaccesible (21 day hold) and i can only refund it digging into my personal account.  Am i really supposed to cough up 400 gbp, waiting for the initial payment to release. 


That doesn’t seem right. 




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