Payment was initiated on 1st July and is being processed through Pay Pal? HELP!

I sold 2 items to a previously fantastic buyer, but I have the following issue regarding payment for them.

 

In my checkout I have the following message: Payment was initiated on 1st July and is being processed through Pay Pal.

 

My problem is that it is now the 17th July, strangely there is no record of any pending Pay Pal payment on my Pay Pal account for the items.

 

What makes this even more bizarre is that the buyer has purchased from me for quite a number of years now and every single time has made an instant Pay Pal purchase. I have sent 2 polite emails asking as to what form of payment was made as payment has failed to clear, without response.

 

I don’t want to lose a valued customer, but any idea what I do now as it is 17 days since pending payment and counting? There is no way I would have left it this long, but was convinced that it was some glitch and that payment would eventually clear, but not so.

 

Thank you.

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