This new ebay defect system, can you please advise me?

Do defects stay on your account for 12 months?   And what is the maximum I am allowed to have before being below standard or restricted?  Or does this vary according to volume of sales? 


I have 4 defects for item not received cases going back to early December last year when 4 items posted on the same day all failed to arrive.  Despite the fact that I refunded the buyers immediately and also despite the fact that these happened 8 months before the defect system is even implemented by ebay in August, I am stuck with them plus a couple for low DSRs.  Will the 4 defects be removed in December? 


Thanks for your help.

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