Do defects stay on your account for 12 months? And what is the maximum I am allowed to have before being below standard or restricted? Or does this vary according to volume of sales?
I have 4 defects for item not received cases going back to early December last year when 4 items posted on the same day all failed to arrive. Despite the fact that I refunded the buyers immediately and also despite the fact that these happened 8 months before the defect system is even implemented by ebay in August, I am stuck with them plus a couple for low DSRs. Will the 4 defects be removed in December?
Thanks for your help.