UNtested, spares or repairs.

A lot of electronic kit, computer components are sold as untested and unknown if it works or not. The seller will state that they don’t accept returns.

Yet a look through the consumer protection regs says


The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the “cooling off” period) and get their money back, including the original postage and packing charges.


So if you buy something that is advertised as “untested” you still have the option to return it during the cooling off period, do you not ?


Regs also say –


Types of statements that are prohibited by law
Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

  1. No refunds.
  2. No sale goods exchanged or money refunded.
  3. Sold as seen and inspected.

I see number 3 – sold as seen – used a lot too in a similar way with untested stuff, so is this also no reason not to accept my return ?

Be the first to comment

Leave a Reply