Just a mini-vent, having had a third rude buyer in a week – though I must admit this is exceptional.
- Buyer (a builder buying a building accessory kit) came to collect an item, claimed it was incomplete, and left without paying. I didn’t realise it was complete, and scared by the thought of a Defect, sent them a £5 Paypal payment to cover their petrol cost/inconvenience. Evidence from manufacturer regarding completeness sent to buyer. No response, including no ‘thank you’ for the £5.
- New book bought on BIN. 45 minutes later, request for refund. Buyer had, after buying mine, bought the same book, same condition, different cover, for around £4 more? Cancellation request sent, payment refunded. No thanks or response yet (4 days later)
- DVD bought on BIN. 20 minutes later, request for refund. ‘My daughter had this already’. Cancellation request sent and refund issued. No response or thanks.
I’m a very low-volume seller. Goodness knows what big sellers have to put up with.