Resolution centre, what a farce

I bought something that arrived damaged, seller arranged collection themselves then I never heard back about refund so escalated, over 3 days passed so contacted customer support by phone who took about a hour back and forth between departments to get through to a native English speaker who agreed tracking showed delivery and I would get a refund straight away.

 

Got an email this morning from Ebay stating that despite tracking showing delivery it does not show the address and I must provide receipts to show it was sent to correct address!

 

I cannot do this as when courier collected they never left me a receipt just made me sign for it I only got tracking number from contact ing the seller,

 

What a farcical situation!

 

What can I do?

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