Buyer has a problem with a laptop I sold

Hi I recently sold a laptop on ebay 


item number 321459967507


The buyer sent me a message today telling me he ran a virus scan  deleted a file and now the laptop won’t turn on because there was a pirate copy of xp installed on the machine..


I find this a little hard to believe as the laptop came with an xp coa on the base.  I only bought this item recently so I don’t know the full history of it.


If the seller asks to return the item do I have to give him a full refund as he has clearly done something to the laptop to make it no longer work.


I sent a message asking him how he knows there was a pirate copy of xp installed 

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