CS Chat About Site Visibility

Just had a chat with Cs about ways to increase listing visibility. Was shocked to be told that if you recive a single DSR rating of 4.4 or less then all your listings are demoted. So if someone leaves 4’s across the board it will damage your visibility. Surely this can’t be correct, when did 4 out of 5 become bad? Also as a buyer as well as a seller, why is there no information on this when leaving feedback for a purchased item?

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