Help needed as buyers can’t bid on more than one of my items

Hi all, I have had 2 members trying to bid on more than one of my items, I have set my requirements to block bidders who are winning or have bought more than TEN items in last 10 days but to only apply this to those with feedback of 5 or lower.  2 buyers have now tried to buy more than one item but are not being allowed to bid.  One has over 200 feeback and 100% feeedback the other also has over 200 feeback but 97% feeedback – have I done something wrong or is it an ebay problem.  None of these bidders have ever bought anything off me before!! Thanks in advance for your help

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