I had a customer who ordered and paid for two identical items by mistake.
They were two separate transactions.
He contacted me, asking if I could cancel one.
I raised a “the customer and myself have a agreed to cancel a transaction“
Reason “buyer bought by mistake or has changed mind“
I asked him to confirm the cancellation before I refunded him, which he did.
Now looking at my dashboard a few weeks later, I have a defect for that cancellation. Ebay’s reasoning for the defect – “I was out of stock / Sold to someone else” – neither are true.
Anyone know how else you’re supposed to do it to avoid a defect?