Royal Mail and DSR

Hi all, so next month I lose my TRS , mainly due to 10 item not recieved cases. In all cases the buyer did recieve the item they just jumped the gun before Royal mail delivered it.

Now Royal Mail aim to deliver 97% of items with 1 day first class that means they aim to not deliver 3 %

Not good when I need to stay below 2% ?????????????

 Low value items buyers dont want to pay recorded.

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