Importance of eBay getting things right!

With the new defect system coming in next month, I’m sure many of us have been frantically checking our DSRs etc to make sure we comply with the new requirements.

 

According to my dashboard, I have 14 transactions with defects a the moment, representing 2.43% of my sales. (Their totals add up to 16, but perhaps they there are two transactions with two defects each – it’s a count of transactions, not defects)

 

However, when I download the report it lists only 10 transactions, with one of those having two defects.

 

Has anyone else experienced this, and do you have any idea why it is happening?

 

Surely eBay should be making sure they are presenting us with consistent, up-to-date information, when we need to be so careful to preserve our selling status?

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