no contact from seller after winning bid

Hi. I won an item on 6.7.14 cash on collection. Emailed the seller to arrange collection as soon as I won. To date, 24.7.14, I have received no reply from this person. I have emailed them in final desperation via the resolution centre, but still nothing. Any ideas if I can cancel this transaction myself or do I have to just put it down to a poor seller? Any ideas would be helpful. Thanks

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