IND – any way without defect

The buyer clearly wants to be nice about this and hopes to resolve it without either of our ratings being at risk, but has opened an IND case (possibly without realising its import). It was a sealed item and I had no way of knowing that there was anything wrong with it inside, and I’ve every reason to believe the buyer is being genuine.

 

I am going to send them money for postage. Is there anything else I can do with the already open case to avoid a defect?

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