I sold a nearly full bottle of GUERLAIN perfume to a UK buyer. Received letter from Royal Mail advising they had destroyed it under the Dangerous Goods Act. Told the buyer, tried to cancel transaction but she declined. She opened a case in USA Resolution Centre. They did not understand problem with Royal Mail and closed Case in favour of buyer. Ebay now requesting a refund from me in US $. What can I do. I can’t get Ebay USA to understand that the item was posted but was destroyed, therefore not my fault. Why should I have to pay. I’ve already lost a £65 bottle of perfume. I have now found out that we can’t send perfume through the post. Why is there still a facility on eBay to sell perfume. Surely this should now be removed.
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