Please can someone help or offer an explanation for my situation. A buyer opened an item not received case against me. I responded immediately pointing out they had the tracking number and that the RM website indicated someone with their surname had signed for the item several days ago. They asked for evidence of the signature, again I pointed them to the RM website and said I was confused. They said they would look into it. After a couple of days I heard nothing more so I asked if they had found the item and if they had, could they close the case. They didn’t respond to me but they did close the case themselves. I now have a defect against me for this. I hoped it would go away as it was a mistake but it’s still there! Can someone explain what I’ve done wrong and why I’ve got the defect please? Many thanks.
Bài Vi?t Liên Quan:
item not received ebay finding in sellers favour within a few hours of case escalating Seller gave false tracking info….but ebay closed the case in his favour seller closed case when there was a problem with item Items purchased but not received – eBay closed case in seller’s favour Appealing a closed case New defect rating question. INR case opened Non Receipt case opened, Defect Received, Bank holiday not displayed. Thanks Ebay!