INR case opened

I’m getting to dread opening ebay messages, unaccompanied by “1 item with best offer”.

 

Wake this morning to an INR case – no previous contact, posted on 17th July. Of course I have PoP but no tracking.

 

I’m not worried about the refund £7.75 but of course, the defect that comes with this case.

 

Is there anyway of avoiding a defect in an INR without tracking. Issuing a refund will close the case and gain a defect. Is there any way of resolving, escalating and winning the case with the buyer also getting a refund?

 

It’s not these defects that are hurting me but old ones from “old rules” (cases), before ebay changed the goalposts. Absolute nightmare!

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