I recently sold an item that the buyer has not received. They should have received this over a week ago.
Item was sent 1st class signed for and RM website says ‘still progressing through network’ or words to that effect.
The buyer has sent me a message about this using ‘other’ so they have not opened a case as yet.
Is there a way I can refund them and get my ebay and paypal fees back without also getting a defect or is that not possible?
Should a case be opened or should I just refund them without asking them to open a case?
To add, I have contacted RM who say they have no further information on this tracking number. I have also replied to the buyer offering sincere apologies and a refund which I will do asap, I am just looking for advice on how to minimise my loss.