Appealing a closed case

I bought an item through Paypal, contacted seller about collecting & we couldn’t fix a date initially. I then asked again for his address & had no response. The seller marked the item “dispatched” a week or so later & I still hadn’t heard from them. I opened an case for item not received & the seller said I should have collected by then. I replied stating I’d asked for address but hadn’t received it & they’d said itwas dispatched. Ebay has now found in their favour & I get no refund??? 


This is frustrating enough in itself and then there’s no appeal button where it says there should be! Ebay is sooooo user unfriendly! What do I do next? Case is now closed & I can’t find anywhere to contact anyone on ebay.

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