Why won’t eBay release my cash when my customer leaves positive feedback on the item?

I sold a model ship for £25, posted it to the guy. He has looked at it and posted positive feedback saying he is more than happy with the item. eBay won’t pay me. They say it is to make sure I treat the customer in the correct manner. The give away is in the fact he left positive feedback. That suggests to me he has received the goods, looked at them and is happy with them. So what’s the problem with paying me?

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