Can I ask for some advice please. I had a buyer for one of my products who subsequently asked me for feedback straight away. Being gullible as I am I stupidly gave it. About a week later they claimed they had not received their item. It was only £2.99 so only sent standard post. I felt unsure about it and e-mailed about 6 other sellers who they had purchased off. All but one of them has said that they have had the same e-mail claiming their goods had not arrived. We have all now reported them to e-bay for this who have done absolutely nothing about it. I told the buyer that I would not be issuing a refund and I had reported them. They have now subsequently opened a case. Where do I stand and what should I do next as I am determined I am not issuing them a refund.