Question about sellers claiming from Royal Mail

Hi everyone

 

When a seller claims from Royal Mail for an item not received by buyer does Royal Mail always send a form to the buyer so he/she confirms all the details are correct ?

I was expecting 2 forms from 2 items that I did not receive, one that I purchased 1 month and a half ago and the other one 2 months ago but I haven’t received anything. Does it mean that the sellers never actually claim or that RM doesn’t always send a form to the buyer ?

I am trying to find out whether there was actually a problem at my sorting office or if the sellers never actually sent the items.

 

Many thanks

 

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