My refunds are on hold

I ordered an item on eBay. It was immediately cancelled and a refund was issued because it was out of stock. I ordered it from a different seller and the same thing happened. I figured they would place an authorization but cancel it when the order was cancelled (within 10 minutes of being placed). Both of the refunds say there’s a temporary hold until the original payment clears. Both payments cleared my bank on 12/1 and it’s still showing that they’re on hold. I tried opening a claim but they were both immediately closed and I can’t seem to find an email address or phone number to contact customer service. I have almost $300 tied up in this and I need my money back.

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