Didn’t receive eBay coupon after three weeks

Hello. On October 26, I received an email for a $25 coupon from eBay if I listed an item by 11/04 and sold it by 11/19. I listed my item, I met all the requirements, and it’s been three weeks and one day since the promotion period ended. Any help?

 

BTW, I still have the message on my Gmail, so if you request a screencap, I can give it to you. And the item I sold is here:

http://www.ebay.com/itm/Lot-of-25-blank-VHS-tapes-various-brands-/271655162897?ssPageName=ADME:L:EOISSA:US:1123

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