Ebay buyer’s money hasn’t transferred to paypal

 Hi

I received 2 emails saying that someone who bought an item I had sold on ebay had paid, and the money had been transferred to my paypal account. I logged into paypal – the money wasn’t there and there was no record of it being transferred. I’m really beginning to worry because I’m not that familiar with paypal. I can’t get to anyone who can help me through phone calls or emails. Help please???

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