Temporary hold on refunded money?

I ordered a PS4 from a fake listing that I realized was fake about 45 minutes after the order. I cancelled the order and everything seemed to be going fine. Two days later the funds are withdrawn from my bank account and under the details a “temporary hold” was placed on it with no other information. This was on Dec 22. Today its Dec 29. Still on hold. After contacting customer service asking why and when my funds will get released I get some guy from China that doesnt understand the question and gives me this:

 

 

Dear Cory Leduc,

 

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

 

After research the transaction ################### was reverse.

 

It is my pleasure to assist you. Thank you for choosing PayPal.

 

Sincerely,
Chun
PayPal Account Review Department
PayPal, an eBay Company

 

How long is this hold typically?

Why are the funds on hold?

 

Regards,

Cory

 

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