Hi all. I sold an item on ebay and shipped it uninsured ground USPS (perfume). Shipped 4-2 with expected delivery 4-12. Tracking shows it’s in transit but not delivered and no idea where it is exactly or why the hold up. Buyer now wants a refund. USPS said it could take another week but if not, to call them again. Do I have to refund when neither of us has the package? What are my rights? Please help.
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