Package not delivered

Hi all. I sold an item on ebay and shipped it uninsured ground USPS (perfume). Shipped 4-2 with expected delivery 4-12. Tracking shows it’s in transit but not delivered and no idea where it is exactly or why the hold up. Buyer now wants a refund. USPS said it could take another week but if not, to call them again. Do I have to refund when neither of us has the package? What are my rights? Please help.

Be the first to comment

Leave a Reply