Hi Any advice?
Idiot buyer had an invalid postcode on her PayPal address.
She opened an INR against me – item was sent recorded first class. It showed a week ago as ‘in progress’ that’s when I investigated her postcode didn’t exist. She asked to cancel transaction so I cancelled it saying ‘problem with buyer’s address’ which there was. Roll on to today and out of interest I put the tracking number in to find she has signed for the package yesterday (nearly two weeks after posting). I have sent her a polite email and invoice and have had no payment.
I cannot now open an unpaid item?
So I get a defect because she doesn’t know her own postcode, she gets a free item and I have to refund.