Pretty new to ebay so any help or advice would be appreciated. A few days ago I purchased a phone and when it arrived, it was making a strange loud rattling sound and when I removed the back cover and battery, I found that the sound was coming from grains of rice which were trapped within the phone in a completely inaccessible place. There were also grains of rice under the manufacturer’s stickers.
Not only is this gross but more importantly the seller made no mention of this on the listing. It was listed as a used item but the only description relating to the item’s condition was that it had “signs of use with light scratches to the screen and rear”, no mention of any other defects such as the loose bits of food in the phone.
Is it possible to request a refund for this?
Many thanks, greatly appreciated.