Hermes Three Delivery Attempts

Hi,

 

I sent an item via Hermes.  The tracking shows that 3 consecutive delivery attempts have failed.  I paid for a signature, so that probably explains why Hermes didn’t simply leave the parcel at the delivery address.

 

Seemingly , the fault is with the buyer, not Hermes – I’ve never experienced a non-delivery before and am unsure where I stand as a seller.

 

Alarmingly, the Hermes T&C’s state that after 3 failed delivery attempts the parcel can be ‘destroyed’.

 

I have had so far had no response from the buyer – so where do I stand if a not received dispute is started???

 

And how do I get my item back!?

 

TIA

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