My disputed case is closed without refund

 

I bought some goods for vehicle, actually, I bought as a gift for my brother.

 

I got this item early May, but it was completely different model, so I requested to return this item.

 

I had directly contacted the company for almost two months, but they didn’t anwser.

 

So I reported, and it opened as disputed case on late June.

 

I sent multiple emails during dispute, but they didn’t answer, so the case escalated to claim.

 

Paypal reviewed this case, and then finally, it seemed case closed well.

 

I retruned this item to company and, I provided the tracking number.

 

Paypal gave me a due date(7/31) to provide the tracking number, so I provided them a day before(7/30).

 

I got e-mail from paypal 15 days later(8/15), they are unable to process a refund due to invaild tracking number.

 

 

I checked the tracking number on USPS website, the item is being held at the Post Office in —- on 8/1,2015 because the business was closed.

 

What should I do? What happened?

 

How the tracking number is invalid if I can check the process?

 

What if the number was incorrect, why they didn’t email to me right away if I have time to correct?

 

Should I report this case?

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