Case closed with no correspondence

How does opening a case against a digital merchant work?

 

I would like to know how this case was decided against me. I spoke to customer support representatives on a few occasions and was promised a fair case, especially since I had emails of this companies support staff harassing me and telling me to close the case or else they would make sure they won.

 

I was sent many emails telling me to close the case and they would refund my money. I called Paypal and the support staff specifically told me not to close the case on different ocassions. Now it says that they provided information in their defense and Paypal closed this case without even corresponding with me except for a dry email stated that they provided information against this case…what information?

 

This is not only not fair but think of the other people this company may scam using Paypal.

I deserve a real conversation with a real person regarding this case, especially since I was harassed by the companies support staff and sent information to support my refund and showed the harassment and bullying.

 

I have used Paypal for years and have never had an issue. i have paid my bills, invoices and sold items as well. The cases I opened and were opened against me were fair and just. 

 

What the heck happened this time?

 

Is it this company uses Paypal and makes them more money than I do with my use? 

 

emails:

Hi. I need to cancel my ——– purchase. Please let me know the steps I need to take.

Thank you

_____________________________________

 

Sorry you want to cancel. We have a no refund policy on the initial payment for this system. What is the situation? Did you acquire a property (niche/city)? If so do you not want to try to get a client for this property? I would hate for you to lose out on that. Let me know if you wish to proceed with cancelling and let your property go back into the system. We will wait to hear back. Have a nice weekend.

 

_____________________________________

 

Just checking in to see if you received my message yesterday about your refund.———— decided to honor a couple of refunds. However in order to do so the Paypal claim needs to be closed as the refund is processed via Nanacast. The funds are blocked to refund that way until the claim is closed. I already processed on for someone this morning and can get yours done today. Let me know when that is closed and I will get that done. I only have one day left to response to the claim and if the time runs out I will have no choice but to dispute it so please let me know what you would like to do.

 

_______________________________________

 

I just got off the phone with Paypal and they recommended that you call them to have the case cancelled. The steps would be you call them, they will call me at ————— on the other line, I will confirm the cancellation while they process the refund.

I was advised not to cancel it first. The representative said that there is a high volume of claims where this happens and the buyer then cannot recover their money.

_______________________________________

 

Paypal is always going to say that as it protects them from shady vendors. The silly thing about that is vendors like that aren’t going to be in business long. The way paypal is suggesting to do this is not going to work with the way we have the system setup. It’s a two part process, we signal the refund in the Nanacast system, which can only be done if there is no open dispute holding the funds, and then the Paypal refund.————- made an exception to do this refund, since you were upset about the delay. If you want to proceed with it then the case has to be closed and then we can go ahead with it. If the paypal claim stays open, we have no choice but to dispute it as claim look bad for our business. We generally win these as we have a no refund policy, which is clear on the purchase page. Let me know what you would like to do.

______________________________________________

 

There has to be a way to work this out. If you are not a shady vendor then there should be no issues right? We should be able to call Paypal and work this out over the phone. I will be protected and so will you. I will get my money back and you will get to close the case without any complaints on your account. If you call Paypal, they call me, I give them permission to close the case, then you allow them to refund me the money all at the same time. It sounds like a win win. If Paypal is holding the funds then you should be able to just refund me right? I paid through Paypal so the money should be in Paypal.

Correct me if I’m wrong. Why can’t you do it the Paypal way?

_______________________________________________

 

I already explained, we have to process it through Nanacast first and then Paypal. If paypal has a hold on the funds we can’t do that. It make not make sense to you but that is how we have to do it when working with business partners. Again, there is a no refund policy but they made an exception. It’s becoming unnecessarily difficult to process this refund. Please cancel or we will just move ahead with disputing in Paypal.

 

PAYPAL CUSTOMER SUPPORT TOLD ME NOT TO CANCEL THIS DISPUTE BECAUSE I WILL NOT GET MY MONEY BACK BASED ON THE HIGH AMOUNT OF PEOPLE THIS HAPPENS TO. I CHECKED THE ORDER PAGE TO SEE WHERE IT SAYS NO REFUNDS AND GUESS WHAT??? IT NO LONGER EXISTS. I BOUGHT THIS WITH PAYPAL CREDIT SO I SHOULD ATLEAST BE ABLE TO CANCEL IT THAT WAY RIGHT?

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