Customer has sent payment but nothing has come through

A customer has sent me a payment, they don’t have paypal but they used th option to send it without an account. 

 

As of yet it hasn’t come through. I have got them to check their bank account but I haven’t heard back yet. 

 

It was a bank holiday when they sent the payment. 

 

Could someone let me know what I can do to follow this up please. 

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