‘We’re sorry, but we can’t send your payment right now’ Message – September 2015

Hello All –

 

I know others have posted about this message previously, but I received additional information about this that I haven’t seen before from PayPal, but am wondering if anybdoy has any thoughts on how to correct this message based on their response. I am getting the ‘We’re sorry, but we can’t send your payment right now’ message for all merchants online when trying to make a payment from my account which is 100% verified with a bank account and credit card on file.

When e-mailing PayPal about it I received the below response back:

 

Dear XXXXXXXX XXXXXXXX,

Thank you for taking the time to contact us with your concerns. I am happy to assist you further.

Upon review of your account I can see that our internal security model has prevented this payment from completing. Our internal security system takes into account several factors to assess the risk associated with a transaction. This is similar to the way other banks and credit card companies work.

I like to assure you that there your PayPal account is in good standing, however the system is occasionally denying number of payments from other accounts as well.

We recommend you taking other options on how the payment will go through:

  • Try doing the transaction at a later time.
  • Use other payment method not being detected at risk by the system
  •  Asking the merchant to initiate an invoice for you to directly pay through the invoice, but certain fees will apply.

These options will not guarantee a successful payment as we cannot override the system. Rest assured that the security of your financial is considered Paramount.

It is my pleasure to assist you. Thank you for choosing PayPal.

Sincerely,
XXXXXXXX
PayPal Customer Solutions
PayPal”

 

The response is pretty vague as “try at a later time” seems crazy to me. I have tried things like removing my credit card and adding it back, etc. The ironic thing is I am able to get ONE single merchant to go through on my phone fine but any other merchant does not work on my phone and/or my PC. The one merchant that does work on the phone when I go to check out seems to proceed through the new mobile API which has a cleaner look to it and it works fine, but any other merchant proceeds through I guess the older classic API that has the older look. Not sure if the that’s related, but it seemed odd.

 

If anybody has any additional thoughts that’d be greatly appreciated. This is very frustrating!

 

Thank you.

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