Payment being held for return never received

Hi,

I had a buyer order and item in january then request to return it. I ok’d the return but never got the item back. I contacted the buyer and they never responded. The funds are being held in paypal now for over a month. I can’t find a place to open a dispute on this because everything I find on a dispute is related to buyer problems. I am the seller, the buyer never sent the item back and will not respond to messages. How do I get the funds released, &, I think this buyer is fraudulent, how do I report them in paypal? I have reported them in eBay but of course hear nothing back from eBay

 

Thanks in advance for any advice

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