I have been paying invoices for purchases regularly, but I haven’t needed to send money to a friend since last June. The interface has changed. When I get to the Send to Family and Friends page, what I get is:
- A box in which to provide the email address of the recipient.
- A number of buttons which are shortcuts to fill in addresses of persons to whom I’ve sent money before.
- A large blank space
There is no field in which to indicate a $$ amount. If I click on Next, I am shown a page which correctly indicates my proposed recipient, and an amount of 0.00 dollars. I can edit the currency type on this screen, but not the amount. The only thing left to do is to cancel the transaction. I have tried this several times over the last few days, but nothing changes.
I can reach a screen which allows me to fill in a recipient and a money amount if I do it before I log in; however, it then asks me (sensibly) to log in and when I do the transaction disappears and I’m back where I started.
Does anyone else experience this? Do you know what causes this or how it can be resolved? I have submitted this issue to PayPal support, but have not received a response, so I’m reaching out for help here.