Status: refused. You chose do not accept this payment

hi,

I’ve got a business account with PayPal .

its linked with Bigcartel. I chose the PayPal express option on my bigcartel web.

 

now, big cartel show me I’ve got one order and payment is completed, but PayPal show me that that payment as been refused.

 

when I click on “payment status:refused” for extra info, a little yellow window open up and said ” you chose do not accept this payment”

 

I didn’t make any choice. I need payments go trough.

 

why? What’s the problem? 

 

 

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