full refund is incomplete (only 8 Euros was added to paypal account instead of 19 Euro)

Today is 3 Sept, I checked my Bank account and the amount of 11 Euros refund is missing. Acording to my paypal /myaccount/home on 1 Sept 8,03 EUR was added to paypal and 10,98 EUR to my bank account, am I right? snap shot:  http://i.imgbox.com/a9q0cmq6.jpg

I asked for help via “Help & Contact” but didn’t get an answer. Who can help me? Did I get a full refund or not? If yes then where is the missing 11 Euros? Thank you

 

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