paypal refusing to help

I paid money to a paypal user through ‘send money to family and friends’. This person was supposed to work on my roof and this money was for materials.


The person never turned up and i had to fire him, but he hasn’t returned the money yet even though he says he will.


Paypal are refusing to do anything about it because i paid it through the family and friends section.


is there anything i can do??

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