PayPal guest user

I purchased 2 items from the same seller which subsequently haven’t arrived, I contacted the seller and frankly she is being really rude so I looked into opening a dispute.  However, when I click the link it tells me

 ‘You purchased this item as a PayPal guest user and will need to contact PayPal directly by going through their Resolution Centre



However, I managed to check out as a guest I do not know, but no matter.  When I look at my paypal transactions I cannot find this transaction.


Please advise?



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