I cannot open any dispute for transaction #86G528497K843231F because of a partially refund issued

I have a critical problem: I cannot open any dispute for transaction #86G528497K843231F.

 

That parcel not arrived, I opened some cases on eBay but only updated status for one item and forgot to update status for other so they only do the partially refunded for the item I updated status.

 

Now I want to open a dispute for the rest but your page says: “This payment has already been reversed. You cannot open a dispute against a payment that has been reversed.”.

 

Could any one please help me to open a dispute about item not arrived.

 

Thanks,

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