Payment still pending – even after help of support

Well , we had out private deal , he sent me the money and I gave him in-game virtual item.We are done with our deal , but what’s abuot the payment ? it’s still pending.

I called paypal support and they told me that I must update the status and the buyer needs to confirm that he has recieved the product,ye , we did it all , but I don’t have the money yet in my balance.

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