payment still pending while newer one is available

Hi there. Hoping someone can assist me, since the emailing is a joke. I sold something on Sept 18, shipped on the 19 and delivered on the 22. That transaction is currently still pending. I get it. I’ve sold before. Sold another it’s on the 24, shipped on the 26, and delivered on the 28th. Those funds are already available. The latter was also a few more bucks. Why is the Sept 18 transaction still pending??? I have not received an email regarding any problems. I am getting very frustrated. Can anyone help??? Please!!

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