Error with “View PayPal Transaction” cannot verify payment

Hi, I just sold an item on eBay, and my buyer says he paid for it. However, I haven’t received an email from PayPal saying that payment has been made, nor do I see it listed as Pending in PayPal. How do I check the status for this? I already clicked on View PayPal Transaction in eBay, I simply get an error message on PayPal website. I need to verify that money came in before I ship the item.

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