Why is it taking so long for refund?

I cancelled an order within minutes of paying by PayPal.  The merchant says order was cancelled on Oct 4, 2016.  Here it is almost a week later, PayPal still says transaction is pending.  How long does it normally take for the money to get back into my account.  I can’t do anything in the Resolution Center.  What recourse is there?  Would really like to have access to those funds.

Thank you.

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