‘Discrepancy’ between amount on ‘PayPal Order Receipt’ and amount debited from PayPal account

Today I purchased an item from a seller for €12.90. Moments later I received the ‘PayPal Order Receipt’ through which stated the following:


PayPal Balance:                $19.73

$1.00 AUD = €0.654136956 EUR


Now I did the calculation myself to make sure the invoice amount is correct and if you do the calculation yourself you’ll find it comes to NOT AU$19.73, BUT AU$19.72 !!! ((1 ÷ 0.654136956) x 12.70 = 19.720640887 = 19.72) which means PayPal have overcharged me 1¢ !!! Now why is this an issue? Well apart from the obvious, It could conceiveably cause me to be 1¢ short on my next order through no fault of my own. However the more serious issue is it appears the 1¢ overcharge is ‘DELIBERATE’ !!! And I’m sure anybody else reading this will struggle to come up with an alternative plausable explaination for the 1¢ discrepancy given there is simply ‘NO POSSIBLE WAY’ one can get 19.73 from the exchange rate used no matter how much rounding one does, even if one uses 4 decimal places in the calculation !!! So the ONLY conclusion I can reach is PayPal have ‘intentionally’ added an extra 1¢ on ‘in the hope’ ‘no one will notice’ or care !!!


I had to have a 40 minute heated argument over the phone with the ‘so called’ customer service operator trying to convince them I had been overcharged – even ‘PROVING’ to them I had !!! Their end maintaining that PayPal’s ‘system’ ‘automatically’ calculates the payment and therefore it ‘MUST BE CORRECT’ !!! In the end the supervisor, after putting me on hold for a further 10 minutes, decided to credit my account with AU$1.00, which you can make of what you will.


In conclusion it ‘appears’ PayPal are ‘scamming’ money from their users. It may be a cent here or a cent there – nothing that most users would notice or care about if they did, but if PayPal are processing, say, a million orders a day and sneaking in a cent extra charge on each order – well that’s AU$10,000.00 a day that’s effectively being ‘stolen’ from customer’s accounts !!!.

I would urge anyone reading this to double check their PayPal order receipts to ensure they have been charged the correct amount. You may find there are discrepancies !!!

Be the first to comment

Leave a Reply